Frequently asked questions

Here are a few of the most common questions asked about our Rewards programme. If you have any other questions which are not covered here please let us know with the form below.

WHO CAN APPLY FOR REWARDS?

Practice owners and those practice managers who have the explicit permission of the practice owner. This programme is open to customers in the UK and Ireland.

WHAT DO I NEED TO APPLY?

Your Henry Schein account number and your GDC number. If you are an SOE customer and do not have a Henry Schein account, we can set up an account for you – simply call your local Rewards team on UK: 0800 083 8559, Dublin: 01 4565288 or Cork: 021 4297818 and we will take you through the process.

I HAVE MORE THAN ONE HENRY SCHEIN ACCOUNT - WHAT DO I DO?

The easiest option is to open one Rewards account for each of your Henry Schein accounts. You will need an email address for each of the accounts you have – you will need to apply each time.

If you are not able to have multiple email addresses, or you simply want all of your Henry Schein accounts merged into one Rewards account, simply register an account as your primary Rewards account then give your local support team a call on UK: 0800 083 8559, Dublin: 01 4565288 or Cork: 021 429781  and they will do the rest for you. Once you’re on the multi-account structure, your Rewards vouchers will be allocated to your primary Rewards account by default. The support team can alter this when you order a voucher, just remember to let them know at the time.

Some elements of the Rewards account management will have to be done by the support team once you’re on the multi-account platform, but we’re always happy to help. Full details for contacting the support team are below.

HOW LONG DOES IT TAKE FOR POINTS TO BE ADDED TO MY REWARDS ACCOUNT?

Points are calculated during the calendar month and are uploaded monthly to your statement on approximately the 5th of the following month.

CAN I BUY ADDITIONAL POINTS?

No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.

WHAT DO I DO IF MY E-VOUCHER HASN’T ARRIVED?

e-vouchers are sent to the email address provided at the point of placing your order. If you have not received the email containing your e-voucher please check your junk mail folder. If you have still not received it please email enquiries@my-rewards.com with the order reference.

WHY DOES THE HYPERLINK SOMETIMES CHANGE FROM HSDREWARDS.CO.UK (HSDREWARDS.IE in ROI) TO HSD-REWARDS.CO.UK?

For your security and protection the Henry Schein Rewards platform is co-hosted on the corporate Rewards platform. Whenever you are interacting with your points balance you will be automatically forwarded to the HSD-Rewards.co.uk website.

WHO DO I CALL FOR HELP?

There is a dedicated team here to assist you in any way they can. Simply call you local team on UK: 0800 083 8559, Dublin: 01 4565288 or Cork: 021 42978180800 028 2328 or email: rewards.team@henryschein.co.uk (rewards.team@henryschein.ie for ROI) and we will be happy to assist you.

WHAT CAN I EARN POINTS ON?

  • Everyday items.
  • Equipment
  • Henry Schein Finance.
  • Contract Cover and Annual Service.
  • CEREC Club
  • Education (Henry Schein Events and Education only)
  • Practice Analysis (an expert review of your business).
  • SOE: EXACT, Online Reputation Manager, Channel Track, Campaign Plus and Academy of Excellence Online.

WHAT CAN I USE POINTS ON?

  • Everyday items.
  • Equipment
  • Henry Schein Finance.
  • Contract Cover and Annual Service.
  • CEREC Club
  • Education (Henry Schein Events and Education only)
  • Practice Analysis (an expert review of your business – dental practices only).
  • SOE: EXACT, Online Reputation Manager, Channel Track, Campaign Plus and Academy of Excellence Online.

WHAT'S NOT INCLUDED?

  • Anything that is not under service contract with us.
  • Spares and parts.
  • Anaesthetics and pharmaceuticals.
  • Monthly charges from Software of Excellence.
  • Special Markets (corporates, institutions and dental suppliers).

Contact us

We look forward to hearing from you
First Name
Last Name
Email
Phone
Subject
Your message
How did you hear about Rewards?

I agree to receive further marketing information via email
You can find our privacy policy here.